Return & Refund Policy

Report transit damage within 48 hours of delivery, with clear photographs of the damaged material and the packaging. Send them to greenventuretanzania@gmail.com or WhatsApp (+255) 748 576 025. Confirmed transit damage is replaced at our cost.

If you receive an item you did not order, you have 14 days from delivery to request a return. Goods must be unused, uninstalled, and in their original condition.

Custom-manufactured items, including lumber cut to bespoke dimensions and project-specific fabrication, are non-refundable unless defective or not to the agreed specification.

• Contact us with your order reference and photographs.
• We confirm the return and arrange collection or a drop-off point.
• Once the goods are inspected, we issue a replacement or a refund.

Approved refunds are returned to the original mobile money or bank account used for payment within 5 to 10 business days. We do not refund to a different account holder.

Donations made through the Education Initiative fund desk production and are non-refundable once a pledge is confirmed.